Returns & Refunds

Last updated: September 15, 2026

Returns on standard items

You may request a return within 30 days of delivery for a standard, noncustom item that remains in like-new condition. Items must be unused and returned with all included parts. Contact us before sending anything back so we can provide return instructions and the correct return address.

Unless the item arrived damaged, defective, incorrect, or materially different from its description, the customer is responsible for return shipping and original shipping charges are not refundable.

Custom and personalized items

Custom and personalized orders cannot be cancelled or returned once production has started. This does not limit remedies for an item that arrives damaged, defective, incorrect, or materially different from the approved order, or any rights provided by applicable law.

Problems with an order

Please contact us promptly if an item arrives damaged, defective, or incorrect. Include clear photographs of the item and packaging when possible, and keep the packaging while we review the issue. We will arrange an appropriate replacement, correction, or refund.

Refunds

Approved refunds are submitted to the original payment method. Your bank or card issuer may require additional time to post the credit.

Questions? Email shellbackwoodworks@gmail.com and include your order number when available.